Return & Refund Policy

Return & Refund Policy for My Store

Return Eligibility and Timeframe

At My Store, you may return eligible products within 30 days from the date you receive your order. Returns must be initiated within this 30-day window to qualify for a refund or exchange.

Return Conditions

To be accepted, returned products must:

Remain substantially in the condition they were received.
Show no unreasonable signs of use, damage, or wear.
Include all original packaging, accessories, and components that came with the product.

Some product categories may have additional return requirements, which we will communicate during the return process.

Non-Returnable Products

Due to hygiene, safety, or policy restrictions, certain items cannot be returned, including but not limited to:

Final-sale products
Personalized or customized items
Products that cannot be resold for health or safety reasons
Other products clearly marked as non-returnable in their description

How to Request a Return

Before sending any item back, you must contact My Store for return approval. Provide the following information in your request:

Your order details, including order number and purchase date
Identification of the product you want to return
The reason for the return

Once your return request is reviewed, we will supply you with specific instructions for completing the return.

Return Shipping Responsibility

Unless otherwise required by law, customers must pay return shipping costs when returning items due to a change of mind or other non-defective reasons.

If your product is defective, damaged during shipping, or incorrectly supplied, My Store will cover return shipping and provide an appropriate resolution.

Refunds and Processing

After we receive and inspect your returned item to ensure it meets our return conditions, approved refunds will be credited to your original payment method.

The refund typically appears in your account within 5-10 business days, depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Orders

If your My Store order arrives damaged, defective, or incorrect, please notify us promptly. We may request photographs of the product and packaging along with your order information to help assess the issue.

Exchanges

When a suitable replacement is available for eligible products, My Store may offer an exchange. If an exchange cannot be provided, we will discuss alternative resolutions that fit your situation.