Shipping Policy
Order Processing at My Store
At My Store, we begin preparing your order only after your payment has been successfully confirmed. Please allow between 1-3 business days for us to process your purchase. Processing durations may vary due to factors such as product availability, order volume, weekends, holidays, and other operational considerations.
Estimated Delivery Timeframe
Once your order has been processed, you can generally expect delivery within 5-10 business days. Please keep in mind these timeframes are estimates and actual delivery may be influenced by your destination, carrier efficiency, selected shipping options, weather conditions, customs processing, and other unforeseen delays. Delivery dates are not guaranteed unless explicitly stated at checkout.
Shipping Options and Fees
Shipping methods and their associated costs vary depending on your delivery location, the types and quantities of products ordered—such as DM-01™, AM-02™, or Accessories—package size, weight, and carrier availability. You will be presented with all applicable shipping options and their fees during checkout before you finalize your order. Where relevant, promotions that affect shipping fees will also be applied and shown at that time.
Order Tracking
When tracking is available for your shipment, My Store will provide you with the tracking details once your package has shipped. Please note that it may take some time for tracking information to become visible or updated within the carrier's system after dispatch.
Verifying Your Delivery Address
To ensure smooth delivery, please verify your shipping address carefully during checkout. Providing an incomplete, incorrect, or outdated address can lead to delivery delays, extra charges, or non-delivery of your order.
Possible Shipping Delays Beyond Our Control
Certain situations can delay your order despite our best efforts, including but not limited to:
- Severe weather conditions
- Carrier service disruptions
- High order volumes during seasonal surges
- Transportation delays
- Customs inspections
- Public holidays
- Incorrect address details
- Other unforeseeable circumstances beyond My Store's control
Damaged or Missing Packages
If your shipment arrives damaged, please retain the original packaging and contact us immediately at felixmobu7@gmail.com. We may request photos or additional details to assist you.
Should your order not arrive within the expected delivery window, first review the tracking information provided. If tracking does not clarify the status, you may reach out to the carrier to initiate an investigation before contacting My Store for further support.
International Shipments
For orders shipped outside the United States, additional charges such as import duties, taxes, customs fees, or brokerage fees may apply based on your destination country. These fees are generally the responsibility of the recipient unless stated otherwise.
Undeliverable Orders
If an order is returned to My Store due to being undeliverable, refused, or shipped to an incorrect address, additional shipping and/or handling charges may apply. Refunds for such orders will be evaluated on a case-by-case basis in accordance with our policies.